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Shipping policy

Effective Date: 2026-05-13

1. Introduction

At RAJIVDREM LLC, we strive to provide a reliable and transparent shipping experience for all orders placed through Vital Fitness Shop.

This Shipping Policy explains shipping timelines, freight delivery procedures, tracking information, shipping charges, and customer responsibilities related to orders placed on vitalfitnessshop.com.

Standard Shipping Summary

  • Price: Free standard shipping on eligible orders
  • Estimated Delivery Time: 3–9 business days for most standard shipments
  • Destination: United States
  • Coverage: Applies to eligible products unless otherwise stated on the product page

Some oversized, freight, custom, or specialty products may require additional processing or transit time.

2. Shipping Destinations

We currently ship within the United States.

Please note:

  • We do not ship to P.O. boxes for large or freight shipments
  • Certain remote locations may require additional transit time or fees
  • Delivery availability may vary depending on carrier access and product type

We may expand shipping regions in the future and will update this policy accordingly.

3. Shipping Costs

Standard shipping is free on many eligible orders shipped within the United States unless otherwise stated on the product page.

Additional shipping-related charges may apply in certain situations, including:

  • Freight delivery upgrades
  • Remote delivery areas
  • Address correction or rerouting requests
  • Redelivery attempts
  • Freight terminal storage fees
  • Refused shipments
  • Expedited shipping requests

All applicable shipping charges are shown at checkout whenever possible.

4. Order Processing & Delivery Times

Most orders are delivered within approximately 3–9 business days from the order date.

Delivery timing includes:

  • Order processing and handling
  • Warehouse preparation
  • Carrier transit time

Business days are Monday through Friday excluding holidays.

Certain products, including freight shipments, custom orders, and high-demand items, may require additional processing or transit time.

Estimated delivery dates are not guaranteed and may be affected by:

  • Carrier delays
  • Weather conditions
  • Freight scheduling
  • Inventory availability
  • Holidays or peak shipping periods

5. Shipping Methods & Carriers

Orders may ship through USPS, UPS, FedEx, freight carriers, or other national and regional delivery providers depending on product size, weight, and destination.

Large products such as fitness equipment, saunas, and oversized items may ship via freight carrier delivery.

6. Freight Deliveries

Freight shipments require special handling and customer coordination.

Customers are responsible for:

  • Providing an accurate shipping address and phone number
  • Being available to receive the shipment
  • Inspecting the shipment upon delivery before signing

If visible damage is present:

  • Note the damage on the delivery receipt
  • Take photos immediately
  • Contact us within 48 hours of delivery

Failure to report freight damage within 48 hours may limit the ability to file a claim with the carrier or supplier.

Additional freight charges may apply for:

  • Address changes after shipment
  • Missed delivery appointments
  • Redelivery attempts
  • Storage fees charged by the freight terminal
  • Refused or abandoned shipments

7. Shipment Tracking

Once your order ships, you will receive a tracking number and shipment confirmation by email.

Tracking updates may take up to 24–48 hours to appear after shipment.

8. Delivery Issues

Delayed or Lost Packages

If your shipment is delayed beyond the estimated timeframe, contact us at rajiv@vitalfitnessshop.com or call 1-209-219-1113.

Marked Delivered but Not Received

Please:

  • Verify your shipping address
  • Check with neighbors, household members, or building management
  • Contact the carrier directly
  • Contact us so we can assist with a shipment trace

Damaged Packages

If your shipment arrives damaged:

  • Photograph the packaging and product immediately
  • Keep all packaging materials
  • Contact us within 48 hours of delivery

We will assist with replacement, repair, or claim procedures when applicable.

9. Missing Items

If items are missing from your order, notify us within 7 days of delivery and include:

  • Your order number
  • Photos of the packaging
  • Details of the missing item(s)

We will review the issue and provide a replacement, partial shipment, or refund if appropriate.

10. Returns & Return Shipping

Returns are subject to our Return & Refund Policy.

Eligible returns:

  • Must be requested within 30 days of delivery
  • Must be unused and in original packaging
  • May require Return Merchandise Authorization (RMA) approval before return shipment

Customers are responsible for applicable return shipping costs, freight fees, and restocking fees unless the item arrived damaged, defective, or incorrect.

Certain suppliers may charge:

  • Restocking fees of up to 20%–25%
  • Return freight shipping charges
  • Storage or rerouting fees

Refunds are processed after the returned product is received and inspected.

11. Address Accuracy

Customers are responsible for entering the correct shipping address at checkout.

If a shipment is returned, rerouted, or delayed due to incorrect address information, additional shipping or handling charges may apply.

12. Contact Information

RAJIVDREM LLC
Email: rajiv@vitalfitnessshop.com
Phone: 1-209-219-1113
Address: 1953 Shasta Drive, Atwater, CA 95301 United States

Business Hours: Monday–Friday, 9 AM – 5 PM PST

13. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes become effective immediately upon posting to the website.

Thank you for shopping with Vital Fitness Shop.